Our Customer Service

We are proud of our strong reputation in the industry for providing exceptional customer service and value for money, whilst adhering to the highest ethical and environmental standards.

Star Tissue strives to provide the highest level of customer service and is strongly committed to our continuous improvement program, constantly ensuring we are up to date with client requirements and market standards.


Our mission is to create an exeptional workplace and exceed our customers expectations in quality, delivery, and cost through continuous improvement and customer interaction.


Our vision is to be a world class manufacturer of hygiene paper products. Being world class means having the best technologies, products and people to deliver outstanding quality, service and value

Dedicated Account Managers

At Star Tissue UK Ltd, we understand the importance of building strong relationships with our customers. That’s why we have a team of dedicated account managers who are committed to providing personalised service and support to each of our clients. Our account managers work closely with you to understand your unique needs and preferences, and then tailor our products and services to meet those specific requirements. They serve as a single point of contact for all of your inquiries, ensuring that you receive timely and accurate responses to your questions. Our account managers are highly knowledgeable about our products and industry, and they are always available to offer expert advice and guidance to help you make informed decisions. We believe that our dedicated account managers are one of the many reasons why our customers choose to partner with us for their tissue needs.

Complaints About Our Service

At Star Tissue UK Ltd, we strive to provide our customers with exceptional service and products. However, we understand that there may be instances where we fall short of our high standards. If you have any complaints about our service, we encourage you to reach out to us directly so that we can work to address and resolve the issue as quickly as possible. Our dedicated customer service team is always available to listen to your concerns and provide a satisfactory resolution. We value your feedback and are committed to continuously improving our service to ensure that our customers are completely satisfied with their experience with us.

What you can expect from us:

  • Whenever you are in contact with us, we will treat you with respect and courtesy.

We’ll always try to:

  • Provide the best service possible.
  • 100% transparency about lead times and orders.
  • Dedicated account managers.

Our Values

  • Integrity: Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.
  • Quality: We will satisfy our customers with superior quality, value and service.
  • Community: We will invest in and care for our planet and people in need.
  • Respect: We value everyone and treat people with dignity and respect.
  • Teamwork: We achieve more when we collaborate and all work together.
  • Excellence:  We constantly push ourselves to be our best, we focus on solutions and how to deliver them. We arrive every day, inspired to make an impact through our talents, passion and hard work.
Our Cusomter Service Feature Image